The Patrick Dealer Group is seeking Product Specialists with the drive and determination to succeed, as well as the ability to meet customer needs. Our Product Specialist(s) are responsible for delivering comprehensive product information throughout the sales process. Our dealership(s) are seeking individuals with creativity to provide "world class" customer oriented support. We will provide everything else; including the most professional sales training that is available.

The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Recognition is what sets us above our competition. Our employees are our strongest asset and have contributed to the continued growth and success of our organization.


Reports To: General Sales Manager
DUTIES AND RESPONSIBILITIES:
Achieving High Standards
Principal Duties and Responsibilities:
  • Provides comprehensive product information throughout the sales process incl. product
  • presentation, test drive, delivery/handover and product customer service after the purchase.
  • Supports sales person in product related tasks and activities.
  • Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.
  • Provides transparent product information to MINI Genius community, and sales representatives.
  • Improves the quality of the sales process and customer satisfaction
  • Fully explains vehicle features, application and benefits
  • Maintains constant communication with the designated sales personnel at the dealership on vehicle delivery and any scheduling changes.
  • Arrives to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
  • Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits and perhaps shortcomings.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
  • Achieves client satisfaction objectives as assigned by management and follows up with new
  • owners to ensure delivery satisfaction,
  • Maintains high ethical standards in all actions and maintains a professional appearance at all times.
Additional Duties and Responsibilities:
  • Demonstrates passion for MINI brand and products
  • Confident in using new media (tablets, social media, etc)
  • Assist in other areas of the Sales department and performs other administrative duties, as assigned.
  • Responsible for other duties as assigned and/or required by business need.

Skills required to perform principal/additional duties and responsibilities:
Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This involves anticipating customer needs and seeking solutions to satisfy customers, achieving or exceeding sales and service goals, showing concern for all aspects of the job no matter how small, following ethical standards set by the company, and acting in a professional manner.
Working Effectively with Others focuses on valuing teamwork, listening, speaking, and writing effectively, and using these communication skills to influence customers and to ask probing questions about customer problems and needs. This includes being aware of the impact of one's own behavior on others and using appropriate communication styles with others.
Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts and multitasking.
This includes changing work priorities or procedures in response to changing conditions and
multiple work demands, maintaining performance under stress or opposition, remaining sensitive to time deadlines, keeping a positive and professional demeanor, analyzing all viewpoints objectively, and shifting between two or more activities while maintaining high levels of quality.
Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions. This includes accomplishing goals and meeting deadlines that support delivery of vehicles, customer handling, and business growth; recognizing problems; and determining relationships between "cause" and "effect." 
Applying the Basics focuses on referencing written information, applying basic language and math skills, using computer and technical systems, completing forms, and learning new procedures. This includes using computer systems to access and input information, learning new information, and completing repair orders or other forms to the specifications of the dealership.
Understanding and Using Business Knowledge focuses on:
  • Applying general sales knowledge and using knowledge of dealership operations.
  • A general understanding of non-technical automotive areas including selling/leasing and
  • financing.
  • Demonstrated knowledge of motor vehicle construction and mechanical function.
  • Enthusiasm for all things automotive, and MINI in particular.
  • Demonstrated knowledge of MINI vehicles, brand and history.
  • Willingness to increase knowledge in order to ensure customer satisfaction and owner loyalty, and using skills to carry out company policies and build customer loyalty.

EDUCATION/CERTIFICATION REQUIREMENTS
Education, training and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above.
  • College preferred
  • Driver's license required

EXPERIENCE
  • 1 year in an upscale, retail environment preferred

PHYSICAL REQUIREMENTS: WORKING CONDITIONS:
  • Moving about the Sales Department
  • Using computer to look up information
  • Utilizing physical and manual dexterity
  • Driving a vehicle
  • Using equipment consistent with industry standards
  • Store Showroom
  • Store parking lot
  • Off-site inventory lots
  • Able to withstand outdoor weather

Location(s) Hiring:

Status:
Full Time & Part Time Positions Available
Some Saturdays & Holidays will be required for both positions

Job Category:
Sales/Service Customer Support

Company Contact Information:
The Patrick Dealer Group
526 Mall Dr., Schaumburg,
IL 60173

Send Cover Letter & Resume to:


Hours

  • Monday 9:00AM - 8:00PM
  • Tuesday 9:00AM - 8:00PM
  • Wednesday 9:00AM - 8:00PM
  • Thursday 9:00AM - 8:00PM
  • Friday 9:00AM - 8:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed