Business Development Coordinator (BDC)

We're the Patrick Dealer Group, one of Chicago's largest automotive dealership groups representing nine different franchises. We carry domestic, import and luxury franchises and nearly 1000 used vehicles. The Patrick Dealer Group has been in business for over 100 years and strives to not only be the best in sales and profitability but we strive to be the best in customer satisfaction.

What we're looking for:

We are seeking customer service oriented individual who would meet and greet our customers while learning to deliver comprehensive product information. Our dealership(s) are seeking individuals with creativity to provide "world class" customer oriented support. We will provide everything else; including the most professional product training that is available.

The right individual will be a self-starter and outgoing with a track record of success in delivering customer satisfaction while maintaining attention to detail. Recognition is what sets us above our competition. Our employees are our strongest asset and have contributed to the continued growth and success of our organization.

If you believe you have what it takes to become our next Mastermind while delivering exceptional customer service we encourage you to apply!

As a member of the BDC team you be contacting customers through multi-channel communications including phone, text, online chat, and email. Our extensive training program will provide the right candidates with in-depth knowledge to be a true resource for our customers and to grow professionally.


Automotive BDC Representative Responsibilities:
  • Schedule appointments with clients.
  • Making 75-100 outbound calls per day.
  • Responsible for answering calls-inbound/outbound calls.
  • Emailing/contacting customers with information.
  • Maintain and log information into systems.
  • Identify needs to customers.
  • Multi-tasking and helping departments as needed.
  • Achieving daily-weekly and monthly goals and objectives.
  • Initiating and Responding to customers with 40-60 emails per day.
  • Working in a computer based management tool.
  • Setting a volume of appointments daily.
  • Following up with customer vehicle inquiries efficiently to maximize opportunities.
  • Effective working as part of a team.

Automotive BDC Representative Requirements:
  • Pass a Background Check.
  • Must have a current valid Driver's License or State ID.
  • Computer proficient-Microsoft Office.
  • Excellent listener.
  • Outstanding/effective communicator.
  • Previous customer service/sales experience.

Qualifications:
  • Minimum two years direct Customer service experience
  • Sales experience preferred
  • Automotive experience preferred
  • Ability to read and comprehend instructions, information and script
  • Must be able to work flexible hours
  • Must be reliable and be able to adhere to schedule
  • Successful telephone skills
  • Extensive computer skills
  • Professional appearance

What you can expect
  • Industry competitive compensation, commissions & benefits
  • Sales training and support that will provide you with the skills you need to be a top earner!
  • A revamped and exciting product line that makes it easy to sell!
  • Professional work environment.
  • Must be willing to submit and pass a criminal background check and drug screen
  • 401K, Dental and Major Medical Benefits available
  • We offer highly competitive compensation, commission, and benefits
  • We are an equal opportunity employer and a drug free workplace
Position Location(s) hiring
Full Time & Part Time available at some locations.
Status:
Full Time & Part Time Employee
Closed on Sundays
Note: Part-Time Available at some locations.

Job Category:
Sales/Service Customer Support

Company Contact Information:
The Patrick Dealer Group
526 Mall Dr., Schaumburg,
IL 60173

Send Cover Letter & Resume to:
employment@patrickcars.com